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Technical Specialist

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Date: 05-Jul-2022

Location: Eastleigh, GB

Company: Premier Foods

A great British food company 

Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country.

Many of our brands have been part of UK life for more than a century and you’ll find them in 94% of British households.

At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and potential colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome. 

 

Technical Specialist

Based in Southampton/Hybrid

 

Purpose:

Premier Foods are offering an exciting opportunity for an experienced Technical Specialist to work in a fast paced and energetic Technical Delivery team at our vibrant Southampton office. The successful candidate will have a proven history of delivering technical IT projects across a wide range of technologies, working with large-scale specialist 3rd parties and providing 3rd line technical support.

 

What you'll be doing? 

  • Provide change and project implementation skills across the IT Infrastructure while also delivering 3rd line support & problem resolution. 

  • Ensure that all parts of the Infrastructure are performing optimally and are resilient. 

  • The role is also responsible for a selection of Premier sites, their systems and operational excellence 

  • Drive strong incident and request management, delivering a best in class service 

  • Provide innovation and advice on the technologies used to support and run Premier environments 

  • Ensure all technical implementations and changes adhere to the Premier Foods change control process 

  • Ensure all technical implementations and changes are fully documented 

  • Able to carry out technical implementation work from Technical Architects or following assigned NSR (Non-Standard Request) work 

  • Ensure all incidents and requests that are passed to a 3rd party are managed in a professional and timely manner, ensuring ownership of the resolution of the incident or request until agreed closure 

  • Carry out upgrades and maintenance to the technologies used to support and run Premier environments in-line with manufacturer's recommendations 

  • Ability to work across organisational boundaries, facilitating collaboration, and identifying synergies and suggest efforts that equate to revenue improvements/ cost savings for Premier Foods 

  • Establish and maintain effective relationships with all IT service teams 

  • Ensure all fixes and workarounds are documented and are within the stipulated guidelines and in accordance with the IT Security Policy 

  • Ensure incidents and requests assigned to the Infrastructure Specialist team are resolved within agreed SLT’s 

  • Carry out problem management with an aim to implementing automated and robust solutions to avoid recurrence of incidents 

  • Liaise with 3rd parties to ensure all outsourced technical infrastructure is running optimally 

  • Ensure all our operational software, alerting and processes are updated and agreed 

  • Establish and maintain effective business relationships 

  • Responsible for the technical health and operational capabilities of all infrastructure & end user experience at a selection of assigned sites 

  • Travel is expected to other sites as and when required by incidents, requests, projects or other requirements, a proactive visit is expected at least monthly 

  

What we need from you? 

  • Excellent general knowledge and experience working with all technology deployed within Premier Foods 

  • Experience of working in a team-oriented, collaborative environment 

  • Ability to work autonomously and adapt to changing use of technology 

  • Ability to travel throughout the UK and work unsocial able hours when required 

  • Good interpersonal, written, and oral communication skills 

  • Ability to prioritise and execute tasks in a high-pressure environment and make sound decisions in emergency situations 

  • Ability to present ideas in a user-friendly language 

  • Highly self-motivated and directed 

  • Keen attention to detail 

  • Proven analytical and problem-solving abilities 

  • Ability to work in a fast paced, changing & highly visible environment 

  • Strong customer service orientation 

  • Detailed understanding of core IT infrastructure products 

  • Practical & detailed knowledge of Microsoft SCCM, Azure, InTune, AutoPilot & other similar Microsoft tools 

  • Experience with AWS products & tools such as S3, Redshift, Lambda, Infrastructure as Code 

  • In-depth knowledge of general networking & SD-Wan systems 

  • Basic Project Management abilities to enable structured work activities 

Highly Desirable 

  • Citrix application & desktop delivery skills 

  • Hands on experience of network switching, routing and firewall 

  • Experience of deploying and integrating cloud solutions 

  • Zoom Video Conferencing & Voice administration 

  • Microsoft Office 365, Azure AD administration 

  • Windows Desktop deployment, maintenance and management practices 

  • Complex Aruba WiFi Infrastructure, including management software such as Clearpass 

  • Powershell & scripting capability 

Desirable 

  • Degree level education 

  • Good understanding of the organisation’s goals and objectives 

  • Experience of project implementations in a manufacturing environment 

  • Wide breadth of technical knowledge and experience, including: 

  • APP-V packaging and delivery knowledge 

  • General application packaging awareness across RDS environments (MSI, InstallShield, Orca) 

  • Storage Area Networks 

  • Linux 

  • SAP on Linux 

  • HP & Aruba network technologies 

  • WAN/LAN 

 

INDJM