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Customer Business Manager

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Date: 15-Jan-2022

Location: Homebased, GB

Company: Premier Foods

A great British food company 

Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country.

Many of our brands have been part of UK life for more than a century and you’ll find them in 94% of British households.


Customer Business Manager, Brakes

Full time, permanent

Home based


Role purpose:

To develop and deliver the account Objectives and Budget within Brakes. Full P&L responsibility for Brakes, including Brakes Logistics and End User customers who use Brakes as a wholesaler supplier. Develop, agree and implement a strategic Joint Business Plan which delivers on both external and internal objectives, working with the customer to efficiently manage the business and drive mutual growth.


What you'll be doing:

  • Build Category Joint Business Plans with Brakes, delivering on internal and external objectives.
  • Manage, measure and improve Premier and customer profitability.
  • Maintain and update annual account plans to deliver corporate objectives.
  • Drive the accuracy and delivery of monthly sales forecasts - working with supply chain, forecasting and finance
  • Negotiate and deliver promotional programmes, ensuring promotions are communicated, within guidelines, forecasted, delivered and then evaluated in a timely manner.
  • Work with Marketing and Category (with available data) to close distribution gaps and deliver New Product Launch plans (distribution and turnover targets)
  • Establish and maintain appropriate pricing structure working within guidelines provided by CP&E, delivering cost increases as required.
  • Review end to end initiatives to improve Premier and customer profitability
  • Manage, monitor and drive ROI of trade and promotional spend
  • Manage internal systems to plan and measure financials – TPM, BOBJ.
  • Ensure ‘good housekeeping’ via efficient ledger query management (price, invoice, claims)
  • Other projects as deemed appropriate to the role/team/individual
  • Direct management of one person
  • Delivers against the Premier Foods values


What we need from you:

  • Solid account management experience within Food Service
  • Account management with head office customers within the food industry (preferable)
  • People management experience
  • Commercial awareness
  • Collaborative negotiation
  • Strong interpersonal and communication skills, comfortable working cross functionally at all levels
  • Excellent planning, organisation and time management


What we offer you in return

  • Competitive salary
  • Car allowance
  • Bonus
  • Up to 7.5% pension
  • Private medical insurance
  • Life assurance
  • Wide range of online and in-house training
  • Access to an employee discount scheme, with access to hundreds of nationwide retailers


At Premier Foods we believe in inclusion, we seek individuality, and we trust in authenticity. Diversity is our strength, and everyone is welcome, we promise to foster an inclusive environment so everyone can thrive. We aim to ensure all existing or potential colleagues are given equal opportunities and are equally respected, valued and encouraged to bring their true authentic selves to work no matter who you are, what you look like, who you love or what you believe in.

Everyday inclusion is our approach to ensuring that the things we all do on a daily basis, including the way we behave and interact with each other, support the culture and values we are committed to.