Customer Account Manager

Customer Account Manager  - Sweet Treats

Homebased

Permanent, Full time

Join Premier Foods — where people, brands and purpose come together.

We’re proud to be one of the UK’s largest listed food businesses, with over 4,000 colleagues across 13 sites shaping the future of some of Britain’s best‑loved brands, found in 94% of households nationwide, making us one of the UK’s top three ambient food suppliers. From much‑loved household names such as Mr Kipling, Bisto, Oxo, Batchelors and Sharwoods, to our recently welcomed brands Fuel10k and Merchant Gourmet, our portfolio is packed with iconic favourites — and continues to grow.

We are looking for a driven and customer-focused individual to join our Sweet Treats Sales team. Whether you're an experienced Customer Account Manager or a Customer Account Executive ready for your next challenge, you'll take ownership of the Seasonal and Wholesale channels within Morrisons and the Amazon account, helping to drive growth across some of our most exciting retail partnerships

This is a fantastic opportunity to develop your commercial experience, build strong customer relationships and gain exposure to every aspect of successful account management. From customer planning and forecasting to promotions, range reviews and new product launches, you'll play a key role in delivering growth across some of our most loved brands.

What you'll be doing

• Supporting the Senior Customer Business Manager in delivering annual account plans and commercial objectives.
• Building strong customer relationships and helping to drive growth opportunities.
• Managing forecast accuracy and working closely with Finance, Supply Chain and Demand Planning teams.
• Supporting the delivery and evaluation of promotional activity.
• Working alongside Marketing and Category teams to deliver successful new product launches.
• Supporting customer range reviews and identifying future growth opportunities.
• Delivering regular account performance reviews and commercial updates.
• Using internal systems to monitor and manage financial performance.
• Contributing to wider projects across the Sweet Treats business, including Own Label initiatives

What we need from you

• Previous experience within a Sales, Commercial or Customer Management environment.
• Strong commercial awareness and an understanding of retailer requirements.
• Excellent relationship-building and stakeholder management skills.
• Confidence working with data, forecasting and commercial reporting.
• A proactive mindset with the confidence to take ownership and drive results.
• Strong communication skills and the ability to work effectively across functions and levels.
• Strong Excel skills and the ability to quickly learn new systems.

What we offer in return

At Premier Foods, we know that when our people thrive, our business thrives too. That's why we offer a competitive reward package designed to support your career, wellbeing and life outside of work, including:

• Competitive salary
• Annual bonus
• Car allowance
• Private medical insurance
• Generous pension scheme, where we match up to 7.5% employee contributions
• 25 days' holiday plus bank holidays
• Holiday Purchase Scheme, giving you the flexibility to buy additional leave
• EV Car Scheme (available after six months' service)
• Sharesave Scheme, helping you share in our success
• Hamper Employee Discount Scheme
• One paid volunteering day each year to support a cause that matters to you
• Employee Assistance Programme, providing access to legal advice, financial guidance and confidential counselling support
• Enhanced family leave policies, including maternity, paternity and adoption leave, plus dedicated one-to-one coaching support during life's biggest transitions

And that's not all. You'll be joining a business that invests in its people, supports career development, and gives you the opportunity to make a real impact while working with some of the UK's most loved food brands.

Ready to apply?

If you're looking for a role that will challenge you, develop you and give you the opportunity to make a genuine impact, we'd love to hear from you.

At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.

We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.