Senior Customer Business Manager

Homebased

Permanent, Full Time

Join Premier Foods — where people, brands and purpose come together.

We’re proud to be one of the UK’s largest listed food businesses, with over 4,000 colleagues across 13 sites shaping the future of some of Britain’s best‑loved brands, found in 94% of households nationwide, making us one of the UK’s top three ambient food suppliers. From much‑loved household names such as Mr Kipling, Bisto, Oxo, Batchelors and Sharwoods, to our recently welcomed brands Fuel10k and Merchant Gourmet, our portfolio is packed with iconic favourites — and continues to grow.

Role Purpose

As our Senior Customer Business Manager, you’ll lead the commercial relationship with one of Premier Foods’ most significant Foodservice partners—Brakes/Sysco.
You’ll drive joint business planning, commercial negotiations, performance reviews and strategic growth initiatives across all categories. This senior role has full P&L ownership and is pivotal in shaping sustainable, long‑term success for both Premier Foods and our customers.

What you’ll be doing

• Delivering full P&L accountability, hitting targeted fiscal measures through brilliant commercial execution.
• Shaping and leading joint business plans, promotional strategy and range optimisation with Brakes/Sysco.
• Conducting insightful internal and external performance reviews, identifying risks and unlocking new opportunities.
• Managing annual account plans aligned to broader commercial and corporate objectives.
• Representing Premier Foods at Foodservice trade events, food shows, conferences and key networking forums.
• Partnering with the End User team to drive pull‑through growth from free trade and contracted customers.
• Delivering innovation targets and champion NPD through creative, persistent selling.
• Overseeing promotional forecasting, delivery and evaluation, ensuring operational excellence.
• Improving forecast accuracy alongside Supply Chain, Finance and Commercial Planning teams.
• Working with Marketing & Category to fix distribution gaps, drive new business and land NPD successfully.
• Maintaining strong commercial hygiene, including timely ledger query management.
• Bringing our values to life every day—aiming higher, staying agile and respecting and encouraging others.
  
  

What we need from you

• Proven account management experience within FMCG or Foodservice.
• Strong commercial negotiation capability and confidence working with senior stakeholders.
• Experience managing P&Ls and delivering against commercial targets.
• Strategic thinker with sharp execution and an eye for continuous improvement.
• A collaborative, relationship‑focused approach aligned with our inclusive, people‑first culture.
• Someone who embraces agility, growth and curiosity—key behaviours that help our people thrive.
  
  

What we offer you in return

At Premier Foods, we’re committed to creating an environment where everyone feels supported, valued and able to grow.

You’ll benefit from:

• Competitive salary + car allowance
• Annual bonus scheme
• 25 days holiday + bank holidays
• Holiday Purchase Scheme
• Sharesave Scheme
• EV Car Scheme
• Pension & life assurance
• Private medical
• Access to wellbeing resources and colleague networks

At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.

We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.