Senior Customer Business Manager

Homebased

Permanent, Full Time

Join Premier Foods — where people, brands and purpose come together.

We’re proud to be one of the UK’s largest listed food businesses, with over 4,000 colleagues across 13 sites shaping the future of some of Britain’s best‑loved brands, found in 94% of households nationwide, making us one of the UK’s top three ambient food suppliers. From much‑loved household names such as Mr Kipling, Bisto, Oxo, Batchelors and Sharwoods, to our recently welcomed brands Fuel10k and Merchant Gourmet, our portfolio is packed with iconic favourites — and continues to grow.

You’ll lead our Waitrose Grocery business while also developing our presence within Marks & Spencer.

This is a senior, high-impact role where you’ll own the full customer relationship, from strategy and planning through to execution and performance delivery—working closely with internal teams and external partners to unlock growth.

What you’ll be doing

You’ll take full commercial ownership and lead growth across your accounts by:

• Owning full P&L responsibility, delivering against key financial targets
• Leading the development and delivery of Joint Business Plans (JBPs) and promotional strategies
• Driving supplier planning that unlocks growth through strong execution
• Leading internal and external performance reviews, identifying risks and opportunities
• Negotiating and delivering impactful promotional programmes and range plans
• Driving innovation and NPD success, using strong influencing and selling skills
• Delivering accurate forecasts in partnership with Supply Chain and Finance
• Collaborating with Marketing and Category to close distribution gaps and win new business
• Ensuring pricing and promotional strategies are effectively executed
• Managing account planning, financial tracking and commercial performance

What we’re looking for?

We’re looking for a commercially driven leader who thrives on building relationships and delivering results:

• Strong experience in customer account management within FMCG
• Proven ability to influence and negotiate at a senior level
• Strong commercial awareness and data-led decision-making
• Experience building winning relationships with customers and stakeholders
• Strong cross-functional collaboration skills
• Confident communicator with the ability to lead and inspire

You’ll bring energy, resilience and a growth mindset—someone who sees opportunity and knows how to turn it into results.

What we offer you in return

• Competitive salary + car allowance
• Annual bonus scheme
• 25 days holiday + bank holidays
• Holiday Purchase Scheme
• Sharesave Scheme
• EV Car Scheme
• Pension & life assurance
• Private medical
• Access to wellbeing resources and colleague networks

At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.

We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.