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Customer Service Coordinator

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Date: 21-Jul-2022

Location: Lutterworth, GB

Company: Premier Foods

A great British food company 

Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country.

Many of our brands have been part of UK life for more than a century and you’ll find them in 94% of British households.

At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome. 




Customer Service Coordinator

7 Month Fixed Term Contract - Covering Maternity Leave

Salary £25,750 per annum

Hybrid working - Lutterworth office and home


An opportunity has arisen for Customer Service Coordinator to manage the day to day processing of customer accounts, with pro-active communication both internally & externally. Building collaborative relationships with the customer’s supply chain contacts will be key to the success of this role.


This role is to cover maternity leave until end of March 2023, however there may be permanent opportunities that arise within the wider team. A lot of our current team joined us on fixed term contracts!


What you will be doing:

  • Effectively analyse orders, including identifying demand fluctuation
  • Regular liaison with stock team and bakery schedulers on availability of stock
  • Pro-actively notify customers on order shorts and any other order queries and concerns
  • Develop effective, collaborative relationships with customer to agree on their data and support requirements
  • Active daily management of “promotions” and daily order trackers
  • Investigate ‘root cause’ reasons for shorts and report that to the customer
  • Be aware of transport running schedule and ensure effective communications with transport and other internal functions including bakeries.


What we offer you:

  • Salary of up to £25,750 per annum
  • Up to 7.5% pension
  • Life assurance
  • Wide range of online and in-house training
  • Access to an employee discount scheme, with access to hundreds of nationwide retailers


What we need from you:

  • Previous experience of working with customers in a logistics/supply chain administration role
  • Working knowledge of Microsoft Office and ideally SAP
  • Strong communication and customer service skills
  • Experience from a fast paced environment
  • Strong analytical skills, ideally with some report writing experience