Customer Services Coordinator

• Analyse customer orders and identify demand fluctuations.
• Liaise with stock teams and bakery schedulers to ensure product availability.
• Communicate proactively with customers regarding order issues.
• Manage promotions, forecasts, and daily order trackers.
• Collaborate with supply chain and commercial teams.
• Investigate and report root causes of order shortages.
• Attend operational meetings and produce performance reports.
• Handle sample requests and maintain system housekeeping.

• Previous experience in customer service or a customer-focused role.
• Experience in logistics or supply chain (ideally FMCG)
• Familiarity with SAP and production/logistics processes.
• Strong communication and analytical skills.
• Proficiency in Excel and email systems.
• Ability to work independently and as part of a team in a fast-paced environment.

• Be part of a passionate and agile team.
• Opportunities for career progression (e.g., Customer Service Lead Coordinator).
• Training and development support including SAP and NVQ qualifications.
• Work in a collaborative environment that values innovation and customer focus.

At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome. 

We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.