Commercial Support Associate

Based - Manchester (Hybrid 2 days a week in the office)

12 month contract, Full Time

Join Premier Foods — where people, brands and purpose come together.

We’re proud to be one of the UK’s largest listed food businesses, with over 4,000 colleagues across 13 sites shaping the future of some of Britain’s best‑loved brands, found in 94% of households nationwide, making us one of the UK’s top three ambient food suppliers. From much‑loved household names such as Mr Kipling, Bisto, Oxo, Batchelors and Sharwoods, to our recently welcomed brands Fuel10k and Merchant Gourmet, our portfolio is packed with iconic favourites — and continues to grow.

Role Purpose

You will be responsible for processing commercial claims, validating and invalidating claims where appropriate, maintaining accurate records, and providing a professional, collaborative service to internal teams. You’ll work closely with PBS colleagues and the wider business to meet targets and champion best‑in‑class customer service.  This a great opportunity to work with our growing business and gain hands on experience.

What you’ll be doing

• Timely and accurate processing of commercial claims
• Liaising with Business Account Managers and Customer Finance teams to validate or invalidate claims
• Working collaboratively to resolve issues and maintain strong stakeholder relationships
• Updating SAP daily with claim activity
• Providing data and commentary for monthly balance sheet packs and account reviews
• Supporting process improvements, user testing and documentation
• Ensuring compliance with Credit Policy and the Risk & Control Framework
• Being the first point of contact to resolve claim queries with excellence in customer service

What we need from you

• Strong verbal and written communication skills
• Experience in credit control and/or query resolution
• Proven customer service expertise
• Intermediate Excel skills (Pivot Tables, VLOOKUPs)
• Ability to multitask, manage time and work under pressure
• Problem‑solving skills and strong attention to detail
• Ability to work collaboratively and understand end‑to‑end processes

• SAP knowledge and experience in a Shared Services environment is preferred but not essential

What we offer in return

• Competitive salary
• 25 days plus bank holidays
• Paid days volunteering
• Wide range of online and in-house training
• Access to an employee discount scheme, with access to hundreds of nationwide retailers

Ready to apply? 

Click apply, submitting an UpToDate CV tailored to this opportunity.  We look forward to hearing from you.

At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.

We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.