3rd line Technical Support Specialist

3rd Line Technical Support Specialist (Onsite)

Based - Worksop, S81 7AY

Permanent, Full Time

Role Purpose

Premier Foods is seeking a highly experienced 3rd Line Technical Support Specialist to join our team. This role is ideal for a seasoned professional with a strong background in 3rd line support, focusing on Incident and Service Request Management. The position is based in our Worksop factory, with occasional travel to other sites as needed.  As the face of IT at the site, you will handle a wide range of issues, ensuring the smooth operation of our IT systems.  The Technical Support Specialist must be passionate about delivering exceptional service to the business, taking pride in representing the IT department.

You will be part of a wider Technical Services Team, working alongside other specialists. Applicants must have extensive technical experience in a 3rd line support role. This opportunity is designed for someone who can demonstrate technical knowledge and effective problem-solving skills in high-pressure environments.

What you will be doing:

• Resolve incidents and service requests within agreed SLAs.
• Act as the on-site technical representative for IT.
• Drive best-in-class incident and request management.
• Maintain and upgrade infrastructure in line with manufacturer recommendations.
• Ensure compliance with IT security policies and change control processes.
• Collaborate across teams and liaise with third parties to optimise outsourced infrastructure.
• Document fixes, workarounds, and technical changes thoroughly.
• Travel to other sites as required.

What we need from you:

• Strong knowledge of networking (SD-WAN, Aruba/Cisco), firewalls (Fortinet), and WiFi infrastructure.
• Extensive experience in 3rd line technical support.
• Expertise in Microsoft technologies (AD, MECM, InTune, AutoPilot), Okta, AWS, and VMware/Nutanix.
• Skilled in scripting (PowerShell), certificate management, and RF Gun familiarity.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to work autonomously in a fast-paced environment.
• Experience in a manufacturing setting.

What we offer you in return

• Competitive salary
• Company Pension & Private Medical
• Car Allowance
• Bonus
• Holiday Purchase scheme
• Sharesave scheme
• Access to learning and development programmes.
• Wellbeing support and employee assistance programme.
• Opportunities for career progression into roles such as Technical Delivery Specialist or Technical Architect

Ready to apply? 

Click apply, submitting an UpToDate CV tailored to this opportunity.  We look forward to hearing from you.

At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome. 

We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.